FAQ

Return Policy

ALL SALES ARE FINAL.

If your item was broken or lost in transit please contact us immediately via email ekodekoshop@gmail.com for assistance.

Shipping

How long does it take? 

You should receive a tracking number for each order.

Please expect standard shipping times with 3-5 business days for handling. If you live in the Dallas area you can make arrangements to pick your item(s) up locally by sending us an email or reaching out on social media.

Other made to order items (wood art, custom apparel) can take up to 6 weeks for delivery because they are handmade by order. We fully understand time is of the essence, however, it is these longer delivery times for these items that allow us to offer such awesome quality products. We appreciate your patience while we make you something incredible!

Please send all other shipping inquires directly to our email address: ekodekoshop@gmail.com
We will not see or be able to respond to your social media messages as promptly!
  

Do you ship Internationally?

At this time we only ship within the U.S. 

An item I liked is no longer available, when will it be back?

Since our products are handmade, these pieces are truly one of a kind treasures of the universe, and once they're gone...sometimes that's it. However, we can help you find something close, just send us a message on social media or email. 

In regards to wood art, some designs can and will be replicated, just not with the same exact materials. If you are interested in a particular wood art design that has sold, check out our made to order listings or request it in an email, and we will get back with you.

Other items will go in and out of stock as time goes on. If an item is ever 100% unavailable and not being restocked, you will not see it listed on the site.​

Do you have a store? 

Our store front is located at Harvest Loft Retail 1011 S Pearl Expy Unit 160 Dallas, TX 75201 and is connected to the store Simply Irresistible. Open 7 days a week from 10am-6pm. 

Our weekly pop-up under The Shed at Dallas Farmers Market is located at 920 S Harwood St, Dallas, TX 75201 and open every Saturday and Sunday. Follow us on social media for updates on other events. Feel free to send us a message to make sure we will be there when you are. 

If you are in the Dallas, TX area and would like to pick up your order locally, please reach out to arrange details for pick up.